Cleaning Service Exclusions

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We do our best to remove small amounts of mould from areas including bathrooms, however, mould can be embedded into silicon, grout and other areas which require replacing and/or a specialist to restore to its normal state.

Our cleaners do not clean at heights over a two-step ladder i.e. windows in unit blocks or second floors of houses.

We do not clean ceilings however cobwebs and dust will be removed with a long-handled duster.

Damp spots can occur throughout the home with drywall plaster often being affected. We do our best to remove any mould and marks from these areas however we cannot completely make these spots disappear. These marks can return due to excess moisture in the home even after the area has been cleaned.

Our team will do everything they can to clean all areas throughout the home however sometimes discoloration’ happens with normal wear and tear of the property including grout, toilets and seats and plastics (often turning a yellowish colour). If/when this discoloration occurs, it cannot be returned to its original state without specialist intervention or replacements of the item.

 We do not clean external walls, animal or human Waste.

We do not clean bio waste and other hazardous material.