Privacy Policy

Sheer Sparkles takes very seriously the privacy of everyone who visits our website or contacts us for any reason. We understand that your privacy is very important to you. We work hard to protect your personal information and implement different security measures to comply with the General Data Protection Regulations.

Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, how we may use or share any information that we have collected or you have provided to us, and how you can control our retention of your personal data

Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.

Former employees and contractors of the company are forbidden from using contact details of clients that has been collected by Sheer Sparkles.

When you use and provide information to us via Our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our website Term of Use. Please read this entire policy carefully.

If you do not understand any parts of the policy or you have any questions, please do not hesitate to contact us at [email protected].

Information we may collect from you

We may collect and process the following data about you:

Information that you provide to us, such as your first name, surname, phone numbers, email address, property addresses (including company name, if applicable), details of your household or business premises, details of any pets you may have and any information about you or your property revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith which you provide to us or which you allow the service provider to take or record before, during and/or after the provision of the services in accordance with the terms and conditions of the services and any other information that you choose to provide voluntarily, when you:

We collect all of this information in order to allow us to offer you a service that is tailored to you and your needs.

Information that we may collect automatically each time you visit our website

We may automatically collect some information about your activity on our website such as the pages you access, basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account, technical information, including the type of device you use, network information, your operating system, the type of browser you use, etc.), statistical usage data about our users’ browsing actions, patterns, interactions and navigation through our websites. Please note that this data does not identify any individual.

The information that Sheer Sparkles collects on our site visitors includes the sections of the site most frequently visited, how often, and how long. This data is always used as aggregated, non-personal information for the purposes of providing you with a more efficient site.

We do not require any sensitive information about you as to your ethnic origin, religion, political views and similar; please do not share any of this when contacting us.

Non-personal data we would like to collect

How you heard about us. We collect this information in order to understand how we best reach our customers.

Cleaning service preferences – cleaning day/time and service requirements, frequency of service, number of hours per clean, etc.

Our lawful basis for processing your personal data is necessary for our legitimate business purposes, which are to provide you with information about our services and offer you a managed domestic cleaning service.

Here is the type of information you can access

How we may use your information

The information we collect from you is used only for the following purposes:

In addition, to provide you with information about goods and services we offer that we feel may interest you by telephone, SMS, or email. We will send that information by SMS or email only if:

We use the information about you that we collect automatically

We use the information about you that we collect from other sources in combination with the information you five to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.

SECURITY OF YOUR PERSONAL DATA

We are committed to securing personal information and any data we collect from clients. We take all actions necessary to protect it from accidental loss, unauthorized access, disclosure, alteration or misuse.

However, please note that no server, network or data transmission over the internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.

DATA RETENTION

We retain your personal data so as to operate our business. The retention period depends on the type of information we hold and the stage of your order.

However, please be assured that we store your personal data only for as long as it is required to process your booking, for accounting purposes, or if the law permits or requires us to retain your data for longer. Be aware that it is your right to ask us to delete your information at any time. In addition, you may also ask us to “forget” you, or to transfer all the data we have on you in a structured, machine-readable format. We would be happy to provide you with all the information you require, but would first have to verify your identify in order to prevent fraud and data theft.

THIRD-PARTY LINKS

Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.

IP Address

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services.

Information is gathered in aggregate only; it cannot be traced to an individual user.

Cookies

Our websites uses cookies. They are small pieces of information stored on your device when you visit the website. They help it to work properly and give us some information about its performance. We analyze the information collected about your activity on the website to help to improve the content and functionality of our website.

Find our more information about cookies we use here: http://cookies.insites.com/about-cookies

if you want to disable cookies or to change your preference about what kind of cookies you agree can be stored on your device, you can do so through the settings option in your browser. It may require different steps depending on the browser you use. It is possible, after disabling cookies, that some parts of the website may not work properly. Get additional information at https://cookies.insites.com/disable-cookies

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Disclosure of your information

DATA DISCLOSURE

We will never share or sell your personal data to other organizations.

The personal details you share with us are available to limited persons in our company who are directly responsible for fulfilling your order with us.

We must disclose some of your personal information is if this required by law. This may be to prevent fraud, or to protect someone’s rights, their safety or property.

Disclosure within our company

All of our employees treat our costumers’ information as strictly confidential and are instructed that your information can be used only for the purpose of fulfilling your request(s) of us.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Sheer Sparkles. However, Sheer Sparkles will not be held responsible for events arising from unauthorized access to your personal information.

THIRD-PARTY COMPANIES

We may disclose your personal information to third parties for the following purposes:

Provision of services

We may work with a network of service providers who carry out the services that you have requested. When you book a service, we will forward any relevant information (such as names, addresses, means of contact, types of services and your preferred method of payment, photos, or videos that you have sent us during the booking process, specific requests, etc.) that you have provided and that is needed by the service provider in order to undertake the service. These partners will also comply with all confidentiality obligations that are consistent with our Privacy Policy and the agreements that we have entered into with them.

Payment services

If when you are paying for a service you decide to pay by credit or debit card, we will provide you with our banking information for you to set up the payment.

Duty to disclose

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Breach of agreement

If you do not make payments that you owe in relation to any services provided to you by the service provider, we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organizations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organizations in other jurisdictions.

Contact us

At any time, you can contact Sheer Sparkles directly with all questions, comments, and suggestions concerning this Privacy Policy and data protection from here at [email protected].