Frequently Asked Questions

We serve clients across East Molesey, West Molesey, Kingston upon Thames, Surbiton, Esher, Thames Ditton, Hampton Court, and the wider Surrey and South West London boroughs. If you're unsure whether we cover your area, just get in touch — we're happy to check.

We typically offer same-week availability. For urgent turnaround cleans (e.g. Airbnb or end-of-tenancy), we'll do our best to accommodate short-notice requests — just let us know your deadline.

We use high-quality, eco-conscious cleaning products that are safe for children, pets, and the environment. If you have specific product preferences or allergies, please let us know and we'll happily accommodate.

Yes. Sheer Sparkles Ltd is fully insured with comprehensive public liability cover. We're also a registered limited company (Company No. 12671299), so you can book with complete confidence.

Every quote is tailored to the specific property — we consider the number of rooms, bathrooms, property condition, and any add-on services required. We provide transparent, itemised quotes with no hidden fees.

Not necessarily. Many of our clients provide key access or entry instructions. We're fully insured and DBS-checked, so you can trust us to work independently. We'll always confirm access arrangements before the appointment.

A deep clean covers everything a regular clean does, plus intensive attention to areas that accumulate grime over time — inside ovens, behind appliances, descaling bathrooms, deep carpet care, skirting boards, light fittings, and more. It's a thorough, top-to-bottom reset.

Absolutely. We offer a range of add-on services including oven cleaning, carpet treatment, laundry, ironing, window cleaning, and more. You can include these when requesting your quote or add them later.

Yes — we specialise in Airbnb and short-stay let turnovers. We offer hotel-standard cleans, linen changeovers, restocking, and staging to ensure your property is guest-ready and maintains five-star reviews.

We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee. Full details are available in our Terms & Conditions.