Yes, we have comprehensive public liability cover.
Yes totally! In the unlikely event you are not absolutely satisfied, please contact us within two working days (72 hours), and we'll arrange for the service to be re-performed free of charge.
Yes. Your safety and the safety of your home are of the utmost importance to us. All of our professional collaborators go through interviews and provide proof of identification and right to work before being hired. Every professional we collaborate with must have at least two references, which we check, passport identification, proof of address, and permission to work in the UK.
All our prices are available on our price page. For one-off cleans such as deep cleaning, we give you the choice between a flat rate and an hourly rate depending on your requirements and the size of your property. For regular recurring cleans, we charge an hourly rate. All additional services will be added to the final amount of your service. The fees are based on the services we agree with you and will take account of factors such as the size of property to be cleaned, the number of occupants, and the frequency of the clean.
Yes, the cleaner can come the day that you required, if the cleaner is not available on your preferred day, we will suggest an alternative day for the cleaning to take place.
Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation. If your regular cleaner is sick or on holiday we can offer you a temporary replacement.
Naturally, you're going to want a trustworthy company with a proven track record. And while online reviews are a great place to start if you want a sense of the company's history word of mouth or any Social media platform.
We charge a slightly higher fee for first-time customers/cleaning because the first visit usually takes longer. After all, it is like a spring clean in which your property will be thoroughly cleaned from top to bottom. Then on subsequent cleaning visits, the cleaner will not have to spend as much time in each room because the majority of the cleaning will be lighter than the first time cleaning your premises. Regardless of whether you’ve had professional cleaning done in the past, the first time Sheer Sparkles clean your home will be DEEP CLEANING. This is necessary on the first visit of cleaning your home.
For End of Tenancy and one-off spring cleans. We can supply cleaning products, it's your personal preference but if you wish, we can supply products but for an additional charge. For regular recurring cleaning services, we ask you "the client" to provide all cleaning products and equipment needed, unless otherwise agreed.
Yes. We offer professional carpet cleaning services using the hot water extraction method.
Yes. We can arrange outside window cleaning for you if you enquire and book in advance.
All our domestic cleaning services require a minimum booking of 3-4 hours.
A regular domestic clean is clean of the areas of the home that you have daily contact with. For example, in the kitchen, it’s work surfaces, hob, and mopping the floors. in the bathroom, it's the toilet, shower/tub, sink and mopping the floors, all other areas polishing, dusting and hoovering etc.
A spring clean is a much deeper clean using a team of cleaners and professional materials and equipment. It means cleaning all of the corners of the house that you don’t get to on regularly, which means it takes much longer. For example, in the kitchen, it would involve cleaning the oven, inside the fridge, inside all the cupboards, internal windows etc. Spring cleaning may also include professional carpet cleaning.
As with most things in life, the key here is really to manage expectations. Be clear about exactly how big and exactly how dirty your apartment is, so you can book the appropriate type of service and amount of time. "If you have not cleaned a single thing in six months or years or maybe you have a ton of clutter everywhere, please let us know
For one-off cleaning services such as the end of tenancy and spring cleaning. You can pay by bank transfer if you have mobile banking on your smartphone or tablet or cash. Payment is due on completion of the service. Payment is due on completion of the service.
For regular domestic cleaning services, all outstanding balances and payments carried out are payable on the day of the booking or before your next clean is due. The most convenient way is to set up a standing order for bank transfer. Our bank details are available on request.
You can book any of our cleaning services by visiting our online booking page. Services can be booked online in seconds, all we need is a little information about your home and what you would like to see done during your service.
Due to a high number of enquiries for regular house cleaning. We are currently only accepting bookings for Move-in and Move-out Cleans, One-Off Deep Cleans and Airbnb turnover Cleans.
Your still welcome to submit your enquiry. If we have an opening, you'll be the first in line.