When your cleaner is away or unwell we will try our very best to send a replacement cleaner as per your request. If you want to cancel a service session you need to give the cleaner a minimum of one week's notice (unless there are circumstances beyond your control) or write to us and we shall let the cleaner know.
We have a contractual agreement with each cleaner to ensure that he/she/they work for you as long as we receive a speedy payment from you (or- as an alternative- receive a one-off monthly or annual fee from the client based on he/she average weekly or fortnightly assignment with you. Full charges apply if you cancel a session with the cleaner after 2 pm the day before your clean is due. (as there would be no time to help he/her with another assignment).
Sheer Sparkles acts as an intermediary between the client and the cleaner. The hourly rate we give totals the fee on a per session basis for us and your payment to the cleaner. The payment options are detailed in our client's contracts.
Cleaners who work on residential and commercial assignments are self-employed and are responsible for their own taxes and national insurance. We assist the cleaners with suggesting assignments, training, and work advice and acting as an intermediary between the cleaner and the client.
The client or the cleaner can call or email us at any time and the message/request will be followed up. We also keep in touch with you (the client) to ensure that you are satisfied with the service provided by the cleaner. You can call us at any time with special requests or concerns. We are committed to a high quality of service and guarantee 100% commitment.
All cleaners benefit from our operational guidelines based on good practice standards for health and safety, security, and quality of service. We pay special attention to confidentiality, house security, personal safety, punctuality, operating special equipment and materials, cleaning of special surfaces. We meet the cleaners in our office or at their workplace monthly and they can call us at any time. We also seek feedback from clients to make sure you are happy with your cleaner and have quality service. We are also happy to assist you with the purchase and delivery of cleaning materials to your specifications.
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